We understand that when it comes to bringing your innovative designs and parts to life, every detail matters—including how they reach you. That's why we're committed to providing you with a seamless and efficient shipping experience that meets your unique needs, wherever you are in the world.

We're proud to offer near worldwide shipping at affordable rates, ensuring that your parts can be delivered to your doorstep, no matter where you are located. Our flexible shipping solutions are designed to cater to a variety of needs and timelines. Whether you need standard, express, or overnight delivery, our aim is to provide you with options that fit your schedule and budget.

Our team works tirelessly to ensure that your parts are not only delivered swiftly but also handled with the utmost care. From the moment you place your order to the instant it arrives, we maintain the highest standards of quality and efficiency. And in the rare event of a shipping issue, our responsive customer service team is always on hand to assist you.

Please take a moment to review our FAQ section below for answers to common shipping questions. If you don't find the information you need, don't hesitate to contact us. Our customer support team is here to assist you with any further inquiries or concerns.

Frequently Asked Questions

We've partnered with some of the leading shipping companies in the industry to offer you a range of choices that best suit your needs. Our partners include FAN Courier, GLS, FedEx, UPS, and DHL.

We carefully select the fastest and most affordable shipping option for your order, taking into account various factors such as the destination, package dimensions, weight, and other relevant aspects. This approach ensures that your order is not only delivered in a timely manner but also in a cost-effective way.

The cost of shipping your parts is determined by several key factors, ensuring that you pay a fair price based on your specific needs. These factors include:

  • Destination: The shipping destination is one of the largest aspects affecting the cost. Shipping parts internationally and overseas generally incur higher rates compared to domestic deliveries within Romania.
  • Weight and Dimensions: The size and weight of the parts you order are crucial in calculating the shipping cost. Heavier or larger parts typically require higher shipping fees due to the additional resources needed for transport.
  • Shipping Option Selected: The cost varies based on your chosen shipping method, be it standard, express, or overnight. Faster shipping options are priced higher to reflect the expedited service.
  • Additional Services: If your order requires special handling, insurance, or other additional services, these will be factored into the total shipping cost.

We provide a precise shipping cost at the checkout stage, offering a detailed breakdown for complete clarity. This ensures that you are fully informed about all charges before you pay your order.

For a shipping cost estimate prior to checkout, please contact our customer service team with the specifics of your order. We’ll be happy to provide you with a preliminary quote. Our aim is to offer competitive rates while ensuring that your parts are delivered safely and in a timely manner.

The delivery time for your order largely depends on the shipping option you select and the destination of the package. When selecting standard shipping, these are the delivery times you can expect.

  • Within Romania: For orders within Romania, you can typically expect your parts to arrive in 1-2 business days.
  • European Union Countries: Deliveries to other countries within the European Union generally take about 3-7 business days, depending on the exact location and the shipping option selected.
  • United Kingdom and Non-EU European Countries: Shipping to the UK and non-EU European countries can take approximately 5-10 business days. This duration can vary based on customs clearance processes and local delivery protocols.
  • North America (USA and Canada): For shipments to North America, the delivery time ranges from 7-14 business days.
  • Other International Destinations: Deliveries to countries outside of Europe and North America typically take about 10-20 business days, depending on the country's specific customs procedures and local postal services.

Please note that these are estimated delivery times and can vary based on several factors, including customs delays, local postal service efficiencies, and specific conditions in the destination country. We strive to provide the fastest possible shipping while ensuring the safety and integrity of your order.

For urgent requirements, we recommend opting for our express or overnight shipping options, where available, to expedite the delivery of your parts.

When ordering parts from us for international delivery, you may be subject to import taxes, or customs duties, which are determined by your country's regulations. To potentially reduce these costs, we label products as “sample” where applicable, as this can sometimes qualify for lower taxes or exemptions.

However, import tax policies vary by country and are beyond our control. We cannot guarantee that labeling items as samples will always result in lower taxes. It is the responsibility of the recipient to cover any import taxes imposed.

For an estimate of potential charges, we advise checking your local customs laws and taxes. Our customer service team is also here to help with any shipping and customs queries you might have.

We prioritize careful packaging to ensure your parts arrive in perfect condition. Although damage during transit is highly unlikely, should it occur, we are here to help.

If you receive a damaged item, please contact us immediately, ideally within 48 hours of receipt. We will ask for photographs of the damage for assessment and to facilitate the claims process with the shipping carrier. Based on the extent of the damage, we will work with you to determine the best resolution, whether it be repair, replacement, or a refund.

We handle the return process and any necessary claims with the shipping carrier on your behalf, aiming to resolve the issue efficiently and to your satisfaction.