If you are in the rare occasion that your order does not arrive at the expected time or has not arrived within 14 days from the date of order confirmation, please contact our customer support team immediately. We understand the importance of timely delivery, and we will investigate the situation to determine the cause of the delay, before finding a prompt solution.
Refund Policy for 3D Design and Product Testing Services
For our 3D design and product testing services, refunds are offered only in rare circumstances where we have not met our agreed-upon obligations. Due to the highly personalized and resource-intensive nature of these services, once work has begun, considerable time, effort, and expertise are invested to meet your specific requirements.
Therefore, we can only consider refunds if it's evident that we have not delivered as per the scope defined at the project's initiation. This approach ensures fairness and reflects the bespoke nature of these services. We cannot offer refunds for reasons such as change of mind or alterations to the project scope after work has begun.
Our team is committed to working closely with you from the outset to ensure clarity and alignment of expectations, minimizing the likelihood of such situations.
Contact Us for Resolutions
If you find yourself in a situation that qualifies for a refund, partial refund, return, or resolution, please contact us through the support section in your user account, through your contact at our company, or through our contact page.