Our company is committed to providing you with high-quality parts and excellent customer service. We understand that there may be situations where you may need to request a refund or return. Please read our policy carefully to understand how we handle refunds, returns, and exchanges.
Situations in Which Refunds and Returns Apply
We strive to deliver impeccable products and exceptional service. However, we understand that certain situations may arise that are beyond our control.
In such cases, rest assured that we are committed to working with you to find a suitable resolution. Whether it's offering a replacement, a refund, or alternative solutions, we will do our best to mitigate any inconvenience caused by circumstances beyond our control. Your satisfaction remains our priority, and we appreciate your understanding in these rare instances.
- Defective or damaged products: If you receive a part that was damaged during shipping, please contact us within 7 days of receiving the product. We will either provide you with a replacement or issue a full refund, depending on your preference.
- Incorrect product: In the event that you receive a product that is not what you ordered or does not comply with your order specifications, please contact us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item to us.
- Quality issues: If you have concerns about the quality of the part you received, please reach out to us within 7 days of receiving the product. We will evaluate your concerns and work with you to find a suitable resolution, which may include a partial refund or replacement.
Situations in Which Refunds and Returns Do Not Apply
There are situations in which we do not offer refunds, partial refunds, or returns. We want to be transparent about our policy to ensure clarity and fairness for all our valued customers.
Our commitment to providing exceptional products and services remains unwavering, and we appreciate your understanding of these specific circumstances where refunds or returns may not be possible.
- Change of mind: We do not offer refunds or returns for products where the customer has changed their mind or no longer wants the item.
- Improper handling or usage: Refunds or returns will not be accepted if the product has been mishandled, improperly used, or subjected to conditions outside of our recommended guidelines. This includes any alterations made by the buyer to the prototype after receiving the order. Any modifications or alterations to the original product will void the eligibility for refunds or returns.
- Late contact: To ensure a timely resolution, please note that any requests for refunds, returns, or resolutions must be initiated within 7 days of receiving the product. We are unable to process requests received after this specified timeframe.
Delayed Shipments
If you are in the rare occasion that your order does not arrive at the expected time or has not arrived within 14 days from the date of order confirmation, please contact our customer support team immediately. We understand the importance of timely delivery, and we will investigate the situation to determine the cause of the delay, before finding a prompt solution.
Refund Policy for 3D Design and Product Testing Services
For our 3D design and product testing services, refunds are offered only in rare circumstances where we have not met our agreed-upon obligations. Due to the highly personalized and resource-intensive nature of these services, once work has begun, considerable time, effort, and expertise are invested to meet your specific requirements.
Therefore, we can only consider refunds if it's evident that we have not delivered as per the scope defined at the project's initiation. This approach ensures fairness and reflects the bespoke nature of these services. We cannot offer refunds for reasons such as change of mind or alterations to the project scope after work has begun.
Our team is committed to working closely with you from the outset to ensure clarity and alignment of expectations, minimizing the likelihood of such situations.
Contact Us for Resolutions
If you find yourself in a situation that qualifies for a refund, partial refund, return, or resolution, please contact us through the support section in your user account, through your contact at our company, or through our contact page.